IT Technician

About the role

The IT Technician supports the TDC Group of Companies by monitoring, maintaining and troubleshooting computer systems, IT hardware and networking infrastructure. The role works closely with the Hardware Support Lead and the Information Technology Department to deliver on-site technical support, maintain IT inventory, assist with user onboarding and uphold security and network management best practices.

Key responsibilities

• Set up and configure end-user workstations and corporate users (Active Directory, file sharing, applications) following IT best practices.
• Install and configure approved software and take part in routine network maintenance and new network resource provisioning.
• Diagnose and resolve hardware and software issues while keeping business disruption to a minimum.
• Maintain accurate hardware and software inventory records.
• Perform network point terminations at endpoints and patch panels in line with structured cabling standards.
• Provide on-site troubleshooting, repairs and installations across TDC locations, and log and resolve helpdesk tickets within set timelines.
• Support networking infrastructure projects and carry out daily and weekly server room inspections.
• Take part in a monthly on-call rotation, including Saturday support for open businesses, and complete other assignments from IT Management.

Required profile

• Tertiary or college education with an information technology focus.
• Experience as an IT Technician/IT Officer or a related role.
• Practical experience with computer and printer hardware and networking infrastructure.

Required skills

• CompTIA A+, CompTIA Network+ and CCNA are assets.
• Active Directory and structured cabling knowledge.