Business Development & Client Relations Officer

About the role

The St. Kitts Nevis Anguilla Trading and Development Company Limited (TDC) is hiring a full-time Business Development and Client Relations Officer in Basseterre. The role supports the company's sustainable growth by identifying and developing business opportunities, strengthening relationships with clients, brokers and other stakeholders, promoting high service standards and maintaining continuity in client engagement activities.

Key responsibilities

• Identify, assess and pursue new business opportunities to support premium and revenue growth.
• Build and expand relationships with existing clients, prospective customers, brokers and other stakeholders, and support retention, cross-selling and upselling.
• Conduct market research, monitor trends and assist with marketing, outreach and business development initiatives.
• Maintain regular contact with clients, respond promptly to inquiries and help resolve complaints with follow-up and documentation.
• Monitor response and turnaround times, support service-level standards and work with departments and branches to improve service delivery.
• Maintain accurate prospect, client and activity records, prepare sales, pipeline, engagement and performance reports, and cover critical client engagement activities when needed.
• Facilitate knowledge transfer and record keeping to support business continuity, and escalate significant complaints, delays, reputational or compliance concerns.

Required profile

• Associate's degree or equivalent in business administration, marketing, insurance, management or a related discipline.
• Complete Insurance certification (CII) within 2 years.
• Relevant experience in business development, sales, client relationship management or customer service; insurance or financial services experience is an asset.
• A valid driver's license and willingness to attend client meetings or business events are assets.
• Ability to work courteously with customers and handle business development issues efficiently.