Communications Agent

About the role

The Communications Agent at Four Seasons Nevis assists in managing the hotel's phone system, including the switchboard, and provides administrative support to reservation agents. The role calls for strong organizational and interpersonal skills.

Key responsibilities

• Call handling: answer incoming calls promptly and courteously, direct them to the right person or department, transfer calls accurately, and take and relay messages clearly.
• Maintain and update the company phone directory.
• Assist with general office duties such as filing, copying and scanning.
• Troubleshoot minor technical issues with phone equipment.
• Provide customer service, answer questions and resolve issues while maintaining a professional demeanor.
• Prepare welcome packets and luggage tags, send pre-arrival emails to arriving guests, follow up on reservation traces, and reply to and act on requests received through the internal messenger.

Required profile

• High school diploma or equivalent.
• Previous experience as a PBX operator or in a related field.
• Ability to multitask, prioritize and pay close attention to detail.
• Work authorization for St. Kitts and Nevis.

Required skills

• Strong communication and interpersonal skills.
• Proficiency with a multi-line phone system.

What we offer

• Competitive wages and a comprehensive benefits package.
• Training and development opportunities.
• Complimentary accommodation at other Four Seasons hotels and resorts.
• Complimentary uniforms and meals.