Candidate profile

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7 years of experience

Skills

People and Communication Active listening and empathy Client and customer service Cross-cultural communication Professional email and phone communication Classroom and learner support Online English tutoring (B1 to C1) Learner progress tracking Basic counselling skills Scheduling and calendar management Data entry and record keeping Time management Problem solving and adaptability Confidentiality and discretion Emotional intelligence

Experience

Teacher's Assistant

Wise Owl Group of Schools

2026-01 -

Supported the class teacher with lesson delivery by preparing learning materials and setting up the classroom. Provided one‑on‑one and small‑group assistance to learners needing extra help, supervising them during activities and transitions to ensure safety. Tracked learner progress, assisted with marking, and maintained accurate attendance and performance records. Encouraged positive behaviour and supported the emotional and social wellbeing of learners. Communicated observations to teachers and staff and handled daily administrative tasks such as filing and resource organisation.

Online English Tutor

Preply

2026-01 -

Delivered conversation‑based English lessons to adult learners at B1‑C1 levels, tailoring lesson plans to individual goals, interests, and proficiency. Provided clear, supportive feedback on pronunciation, grammar, and vocabulary, fostering rapid improvement. Built rapport with culturally diverse learners, creating a comfortable environment for speaking practice. Monitored learner progress and adjusted materials to maintain engagement and achievement.

Nail Technician (Self‑Employed)

Harare, Zimbabwe

2020-01 - 2024-12

Managed bookings, scheduling, and daily client appointments, ensuring efficient workflow. Handled all client communication, maintaining strong relationships and high satisfaction. Kept detailed records of services rendered and monitored inventory. Delivered high‑quality nail services while adhering to hygiene and safety standards.

Sales Representative and Receptionist

Natural Beauty Academy

2019-01 - 2019-12

Managed front‑desk operations, answered incoming calls, and responded to inquiries. Scheduled appointments and maintained organized client records. Provided customer support, assisting clients in selecting appropriate services and ensuring a positive experience.

Languages

English

fluent

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